Refund policy
Refund & Returns Policy
We want you to be happy with your ShedShift order. This policy explains your cancellation and return rights when shopping with us. Nothing in this policy affects your statutory rights under UK consumer law.
Changing your mind
For most products purchased online, you have the right to cancel your order without giving a reason.
You must tell us that you wish to cancel within 14 days of receiving your goods. After notifying us, you then have a further 14 days to return the goods.
To start a return, please contact ShedShift using the Contact page on our website and include your order number. Do not return an item before contacting us. Once your return has been accepted, we will provide the appropriate return instructions and return address.
Condition of returned goods
You may inspect and handle an item as you reasonably would in a shop. If an item has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may be entitled to reduce the refund to reflect any resulting loss in value.
Where possible, please return products with their original packaging and accessories.
Return postage
Where you are exercising your right to cancel because you have changed your mind, you may be responsible for the direct cost of returning the goods where permitted by law and where you were informed of this before purchase.
If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can provide appropriate instructions. Your statutory rights regarding faulty or misdescribed goods are unaffected.
Faulty, damaged or incorrect goods
Please inspect your order after delivery and contact us as soon as reasonably possible if an item is faulty, damaged, incorrect or not as described. Where possible, include your order number and photographs showing the issue.
Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described. Statutory remedies may include a refund, repair or replacement depending on the circumstances.
Exceptions
Some products may be excluded from the right to cancel where an exemption under UK law applies. This can include personalised or custom-made products, perishable goods and certain sealed products that are not suitable for return for health protection or hygiene reasons once the seal has been broken.
This does not remove your statutory rights where goods are faulty, damaged or not as described.
Refunds
Once returned goods have been received, or where applicable you provide evidence that they have been returned, we will process any refund due in accordance with UK consumer law.
Refunds will normally be made using the same payment method used for the original purchase.
Where you validly cancel an online order, any standard outbound delivery charge you paid will also be refunded where required by law. If you selected a more expensive delivery method than our standard option, we are not required to refund the additional cost of that upgraded delivery method.
We may withhold a refund until we have received the goods back or you provide evidence that you have returned them, where permitted by law.
Cancelling before dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. If the order has already been processed or dispatched, you can still exercise any applicable cancellation rights using the procedure above.
How to contact us
To request a cancellation, return or report a problem with an order, please use the Contact page on the ShedShift website and include your order number.